Warranty Policy

Used devices sold by Qasim Mobile carry the checking / warranty line printed on their listing — for example "7-day checking warranty" or "shop warranty". That line is the promise we stand behind. Where a listing does not state a checking period, no checking warranty applies to that item.

1. What the 7-Day Checking Warranty covers

• Where a used device is sold with a 7-day checking warranty, you may check the device in the first seven days after purchase.
• If a fault appears in that period that is not caused by damage or misuse, bring the device back and we will repair it or replace the affected part.
• If a repair or part replacement is not possible, the device is replaced or the amount is refunded — see Returns & Refunds.

2. What is not covered

• Physical damage, cracked or broken screen, bent frame, or any drop damage.
• Water or liquid damage.
• Tampered, removed or broken warranty seals and stickers.
• Damage caused after the item has been handed over.
• Normal wear, and the natural decline of battery health on used devices — the battery health stated on the listing is the health at the time of sale.
• Software issues caused by apps, accounts, jailbreaking/rooting, or updates, unless the listing states otherwise.

3. New, box-packed devices

New devices carry the manufacturer's company warranty and are handled by the official service centre of the brand. Please keep the receipt or invoice we give you — the service centre will ask for it. We can guide you through the process if you need help.

4. How to claim

1. Message us on WhatsApp at 0310 6588855 with your order details and a short video showing the issue.
2. Bring the device to the shop, or send it back by courier as we advise.
3. We will check it and tell you what can be done the same day wherever possible.

5. Please note

The checking period runs from the date of purchase, and applies to the device described on the listing. Warranty support is provided for devices bought from Qasim Mobile and identified with the order details we hold.